UK SHIPPING AND HANDLING Postage and packing charges apply to all items purchased. We have two levels of service: Standard Service and Priority Service. Within the U.K. orders over the value of £10.00 are sent carriage free via standard service. Orders under the value of £10.00 are charged carriage of £2.95. All orders are sent via standard service unless you elect for the Priority Service which costs £5.00 for any order.
Please note that we reserve the right to charge £4.00 postage to customers in the Scottish Highlands, Northern Ireland, Isle of Man & Isle of Scilly and Channel Islands for oversized items that have to be sent out out via DPD courier. Such items which cannot be sent via the Royal Mail are wadding rolls, large cutting mats, and large rulers.
This is due to the additional charges set by the courier to these destinations. If this is the case we would phone or email you with information and would only process the order when you confirm that the amended shipping is acceptable to you.
Customers can order goods that they see on our website through telephone mail order but please note we have a postage rate up to the amount of £3.95 for all orders placed through telephone mail order.
U.K. PRIORITY SERVICE This service guarantees that your order will be forwarded on a next day service by DPD.
OVERSEAS ORDERS We have a flat rate postage charge for European destinations. The postal charge and approximate delivery time frame for each country is shown below in the chart. Please note that we cannot send rolls of wadding outside the U.K. due to postal charges. We are happy to arrange delivery at any show we attend in Europe.
All overseas orders are sent either via Airmail post or DPD which is a trackable service. Delivery by DPD service in Europe is usually within 3-5 days of despatch. Customers will be sent a tracking number via the e-mail address provided on their order.
Large items or items requiring extra packaging cannot be sent to Europe such as wadding rolls, large cutting mats and large rulers.
If you give an incorrect delivery address and a parcel is returned to us or undelivered because of this error, we reserve the right to charge additional postage to cover the re-sending of your parcel to the correct address.
OVERSEAS destinations to which Kaleidoscope will accept online orders:
Europe:- Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
Zone 1 - Belgium, France, Germany, Luxembourg, Netherlands,Republic of Ireland. Flat rate of £4.00. Zone 2 - Austria, Denmark. Flat rate of £6.00. Zone 3 - Czech Republic, Italy, Slovakia and Spain. Flat rate of £8.00. Zone 4 - Finland, Poland, Portugal, Sweden, Estonia, Hungary, Slovenia. Flat rate of £12. Zone 5 - Latvia & Lithuania. Flat rate of £15. Zone 6 - Bulgaria, Tunisia, Turkey. Flat rate of £20. Zone 7- Countries Outside the EU - Norway and Switzerland. Flat rate of £20.
Zone 8 - Australia, USA and Israel. Flat rate of £30.
If you live in a country not listed above and wish to place an order, please contact Kaleidoscope via e-mail customer.care@kalquilts.com
TAX CHARGES All our prices are shown inclusive of VAT except for books which do not incur VAT. If you are ordering from any of the following countries the VAT will be refunded to you-: Jersey, Guernsey, Norway, Switzerland, Gibraltar and the Canary Islands.
Please note when ordering goods for delivery overseas, you may be subject to import duties and taxes levied once your order reaches the country of destination. Any additional charges must be accepted by you. We have no control over these charges.
