Postage and packing charges apply to all items purchased. We have two levels of service: Standard Service and Priority Service. Within mainland U.K. orders over the value of £10.00 are sent carriage free via standard service. UK orders under the value of £10.00 are charged carriage of £2.95. All orders are sent via standard service unless you elect for the Priority Service which costs £5.00 with maximum parcel weight 5kg. There is a flat rate postage charge of £6.00 for orders to the Channel Islands.
We accept UK orders through telephone mail order but please note there will be a post and packing charge of up to £4.95.
U.K. PRIORITY SERVICE This service guarantees that your order will be forwarded by Royal Mail First Class Post. Priority Orders received after 9am on a Friday will be posted on Monday.
Priority Orders received after midday on a week day will be processed within 24 hours.
Orders from European customers
Will there be additional Duties and Taxes to pay for European customers?
Goods leaving the UK for the EU will be charged Import Duty & tax at EU-set rates.
The recipient will be liable for these.
International Postings - since the end of the Brexit transition period, we are required to complete a customs declaration for all orders despatched from the UK. We have no knowledge of the exact details but we anticipate that European customers may have additional charges in their own countries. Please note that any duties, taxes and admin charges incurred on European parcels are the responsibility of the recipient. These charges are being raised in the country where the parcel is being delivered.
Please note, a customer is entitled to refuse to pay the custom charges. In this event the parcel will be returned to Kaleidoscope. We would refund the cost of the order less the courier charges for the parcel to be despatched to the recipitent and the courier charges from the destination country back to our premises in the United Kingdom. These courier charges will be requested from the shipper prior to ourselves requesting the return.
***Returned parcels due to refusal of customs duties or incorrect address will be charged a return fee which will equate to our actual cost of shipping.***
OVERSEAS ORDERS We have a flat rate postage charge up to 1kg for European destinations. The postal charge and approximate delivery time frame for each country is shown below in the chart. Please note that we cannot send rolls of wadding outside the U.K. due to postal charges. We are happy to arrange delivery at any show we attend in Europe.
All overseas orders are sent via a trackable service. Delivery in Europe is usually within 7-10 days of despatch. Customers will be sent a tracking number via the e-mail address provided on their order.
If you give an incorrect delivery address and a parcel is returned to us or undelivered because of this error, we reserve the right to charge additional postage to cover the return of the parcel to Kaleidoscope and the postage charge of re-sending your parcel to the correct address.
OVERSEAS destinations to which Kaleidoscope will accept online orders:
Europe:- Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
Zone 1 - Channel Islands, Belgium, France, Germany, Luxembourg, Netherlands and Republic of Ireland. Flat rate of £6.00 up to 1kg. Over 1kg, the postage is £25 and sent via tracked courier. Zone 2 - Austria, Denmark. Flat rate of £12.00 up to 1kg. Over 1kg, the postage is £25.00 and sent via tracked courier. Zone 3 - Czech Republic, Italy, Slovakia and Spain (excluding Canary Islands). Flat rate of £12.00 up to 1kg. Over 1kg, the postage is £35.00 and sent via tracked courier. Zone 4 - Finland, Malta, Poland, Portugal, Sweden, Estonia, Hungary, Slovenia. Flat rate of £14.00 up to 1kg. Over 1kg, the postage is £40.00 and sent via tracked courier. Zone 5 - Latvia & Lithuania. Flat rate of £45.00 up to 1kg. Over 1kg, the postage is £25 and sent via tracked courier. Zone 6 - Canary Islands, Bulgaria, Reunion, Tunisia, Turkey. Flat rate of £50.00 up to 2kgs. Zone 7- Countries Outside the EU. Reunion, Norway and Switzerland. Flat rate of £22.00 up to 2gs. Over 2 kgs, the postage is £50.00.
Zone 8 - America, Australia, Canada, and New Zealand - Flat rate of £50.00 up to a maximum weight of 2kgs.
Zone 9 - Russia and South Africa - Flat rate of £100.00 plus vat up to a maximum weight of 5kgs.
If you live in a country not listed above and wish to place an order, please contact Kaleidoscope via e-mail firstname.lastname@example.org
TAX CHARGES All our prices are shown inclusive of VAT except for books which do not incur VAT. If you are ordering from any of the following countries the VAT will be refunded to you-: Jersey, Guernsey, Norway, Switzerland, Gibraltar and the Canary Islands.
Please note when ordering goods for delivery overseas, you may be subject to import duties and taxes levied once your order reaches the country of destination. Any additional charges must be accepted by you. We have no control over these charges.