Postage and packing charges apply to all items purchased. We have two levels of service: Standard Service and Priority Service. Within mainland U.K. orders over the value of £10.00 are sent carriage free via standard service. UK orders under the value of £10.00 are charged carriage of £2.95. All orders are sent via standard service unless you elect for the Priority Service which costs £5.00 with maximum parcel weight 5kg. There is a flat rate postage charge of £6.00 for orders to the Channel Islands.
We will acccept orders through telephone mail order but please note there will be a post and packing charge of up to £7.95.
U.K. PRIORITY SERVICE This service guarantees that your order will be forwarded by Royal Mail First Class Post or DPD Courier. Priority Orders received after 2.00pm on a Friday afternoon will be posted on Saturday or Monday morning.
Please note orders placed between Saturday 7 September and Monday 16 September 2019 will be posted on Tuesday 17 September 2019.
OVERSEAS ORDERS We have a flat rate postage charge for European destinations. The postal charge and approximate delivery time frame for each country is shown below in the chart. Please note that we cannot send rolls of wadding outside the U.K. due to postal charges. We are happy to arrange delivery at any show we attend in Europe.
All overseas orders are sent via Courier which is a trackable service. Delivery by Courier service in Europe is usually within 2-5 days of despatch. Customers will be sent a tracking number via the e-mail address provided on their order.
If you give an incorrect delivery address and a parcel is returned to us or undelivered because of this error, we reserve the right to charge additional postage to cover the return of the parcel to Kaleidoscope and the postage charge of re-sending your parcel to the correct address.
OVERSEAS destinations to which Kaleidoscope will accept online orders:
Europe:- Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
Zone 1 - Channel Islands, Belgium, France, Germany, Luxembourg, Netherlands and Republic of Ireland. Flat rate of £6.00 up to 1kg. Zone 2 - Austria, Denmark. Flat rate of £12.00 up to 1kg. Zone 3 - Czech Republic, Italy, Slovakia and Spain (excluding Canary Islands). Flat rate of £12.00 up to 1kg. Zone 4 - Finland, Malta, Poland, Portugal, Sweden, Estonia, Hungary, Slovenia. Flat rate of £14.00 up to 1kg. Zone 5 - Latvia & Lithuania. Flat rate of £20.00 up to 1kg. Zone 6 - Canary Islands, Bulgaria, Reunion, Tunisia, Turkey. Flat rate of £25.00 up to 2kgs. Zone 7- Countries Outside the EU. Reunion, Norway and Switzerland. Flat rate of £22.00 up to 2gs. Over 2 kgs, the postage is £30.00.
Zone 8 - America, Australia, Canada, and New Zealand - Flat rate of £30.00 up to a maximum weight of 5kgs.
Zone 9 - Russia and South Africa - Flat rate of £50.00 plus vat up to a maximum weight of 5kgs.
Often when sending orders to countries in Zone 7 and 8, at the point of charging, we have the facility to reduce the postal charges. The flat rate charge of £30 postage to America, Australia, Canada, New Zealand, Russia and South Africa is limited to a maximum weight of 5kgs. If the total weight of your order is over 5kgs then we will be in contact to advise you of the total postage charge.
If you live in a country not listed above and wish to place an order, please contact Kaleidoscope via e-mail firstname.lastname@example.org
TAX CHARGES All our prices are shown inclusive of VAT except for books which do not incur VAT. If you are ordering from any of the following countries the VAT will be refunded to you-: Jersey, Guernsey, Norway, Switzerland, Gibraltar and the Canary Islands.
Please note when ordering goods for delivery overseas, you may be subject to import duties and taxes levied once your order reaches the country of destination. Any additional charges must be accepted by you. We have no control over these charges.